Press Release:
Register Now for the 11th CAHPS and 1st SOPS User Group Meeting:
Special room rates end November 3, 2008
- Complimentary Conference
- December 3-5, 2008
- Doubletree Paradise Valley Resort
- Scottsdale, Arizona
PRESS RELEASE
Contact: Debra Dean
Phone: 240-314-7541
Email: DebraDean@westat.com
ROCKVILLE, MARYLAND, USA -- HEALTHCARE UPDATE NEWS SERVICE™ -- OCTOBER 29, 2008: The Agency for Healthcare Research and Quality (AHRQ) is sponsoring a free conference, Patient Experience & Patient Safety Culture — the 11th CAHPS® and 1st SOPS User Group Meeting on December 3-5, 2008, at the Doubletree Paradise Valley Resort in Scottsdale, Arizona.
This free conference is intended for:
- Users of CAHPS surveys and products, especially the CAHPS Hospital Survey and the CAHPS Clinician and Group Survey;
- Users of the AHRQ Surveys on Patient Safety Culture (SOPS) for hospitals, nursing homes, and medical offices;
- Individuals interested in learning about these instruments and associated reporting tools; and
- Individuals interested in using these surveys to improve patients’ experiences.
| KEYNOTE SPEAKER |
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Elissa Schuler-Adair, Ph.D., Consumers Union
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| FEATURED CAHPS SPEAKERS INCLUDE: |
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Elizabeth Goldstein, Ph.D., Centers for Medicare & Medicaid Services (CMS), will provide an update on the CAHPS Hospital Survey and the CAHPS Home Health Care Survey.
Elizabeth Hoy, M.H.A., American College of Surgeons, will discuss a new surgical care patient survey.
Carrie Brady, J.D., Vice President Quality, Planetree, will describe lessons from high-performing hospitals.
John Co, M.D., M.P.H. Massachusetts General Hospital, will discuss the use of computer tablets for collecting experience of care surveys for hospital patients at discharge.
Dale Shaller, M.P.A., Shaller Consulting, will moderate a session on real world experiences implementing the CAHPS Clinician & Group Survey. Other panelists include Melinda Karp, Massachusetts Health Quality Partners; Robert Krughoff, Center for the Study of Services; and Heather Britt, Allina Hospitals & Clinics.
CAHPS Consortium Members, including individuals from AHRQ, Yale, RAND, and Westat, will make presentations at sessions throughout the meeting, including the preconference “CAHPS College” (an afternoon of sessions designed for new as well as experienced users of CAHPS.
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| AHRQ SURVEYS ON PATIENT SAFETY CULTURE WILL FEATURE: |
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Introduction of two new SOPS surveys for medical offices and nursing homes.
Discussion of patient safety improvement initiatives made by hospitals using their safety culture survey results to improve patient safety.
Results from the latest Hospital SOPS comparative database, which hospitals can use to compare their individual hospital survey results.
Presentations by international users of the Hospital SOPS and discussion about plans for an international comparative database.
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| PRELIMINARY MAIN CONFERENCE AGENDA |
| Thursday, December 4, 2008 |
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Time
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Session
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| 7:00 am - 7:00 pm |
Registration |
| 8:00 am - 8:45 am |
Joint CAHPS-SOPS Opening Plenary
Bill Munier, M.D.,
Agency for Healthcare Research and Quality |
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CAHPS
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SOPS
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Clinician & Group
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Hospital
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Special Topics
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| 9:00 am - 10:15 am |
Ambulatory Care Survey Updates
Moderator:
Carla Zema, Ph.D., St. Vincent College
Speakers:
Julie Brown, RAND
Patricia Gallagher, Ph.D., University of Massachusetts, Boston
Ron Hays, Ph.D., RAND |
Update from CMS on H-CAHPS
Moderator:
Donna Farley, Ph.D., RAND
Speakers:
Elizabeth Goldstein, Ph.D., Centers for Medicare & Medicaid Services
William Lehrman, Ph.D., Centers for Medicare & Medicaid Services |
CAHPS Database Interactive Chartbook/Reporting System
Speakers:
Janice Ricketts, Westat
Dale Shaller, M.P.A., Shaller Consulting
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Overview and the Hospital SOPS Comparative Database
Speakers:
James Battles, Ph.D., Agency for Healthcare Research and Quality
Naomi Dyer, Ph.D., Westat
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| 10:30 am - 11:45 am |
Ambulatory Implementation Experience: Sponsors, Politics, Collaboration
Moderator:
Dale Shaller, M.P.A., Shaller Consulting
Speakers:
Melinda Karp, M.B.A., Massachusetts Health Quality Partnership
Robert Krughoff, J.D., Center for the Study of Services
Heather Britt, M.P.H., Ph.D., Allina Hospitals & Clinics |
Now that you have H-CAHPS data, what are you doing with it?
Moderator:
Chris Crofton, Ph.D.,
Agency for Healthcare Research and Quality
Speakers:
Jennifer Eslinger, M.B.A., St. Francis Medical Center
Peggy Strawhecker, Alegent Health
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Update on CAHPS Home Health Care
Moderator:
Judy Sangl, Sc.D.,
Agency for Healthcare Research and Quality
Speakers:
Elizabeth Frentzel, M.P.H., American Institutes for Research
Elizabeth Goldstein, Ph.D., Centers for Medicare & Medicaid Services |
Introducing the New Medical Office and Nursing Home Surveys & SOPS Survey Administration Tips
Speakers:
Martha Franklin, M.A., Westat
Deborah Carpenter, R.N., M.S.N., Westat
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| Noon - 1:30 pm |
Buffet Lunch and Keynote Speaker: Elissa Schuler-Adair, Ph.D., Consumers Union |
| Thursday, December 4, 2008 |
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Time
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Session
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CAHPS
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SOPS
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Clinician & Group
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Hospital
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Special Topics
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| 1:45 pm - 3:15 pm |
Alternative Data Collection Methods
Moderator: Samantha Sheridan, M.A., Westat
Speakers:
John Rauch, Westat
Patricia Gallagher, Ph.D., University of Massachusetts, Boston
Julie Brown, RAND
John Co, M.D.,M.P.H. Massachusetts General Hospital
Patty Riskind, M.B.A., Patient Impact |
Using CAHPS to Drive Quality Improvement
Moderator:
Susan Edgman-Levitan, P.A., Massachusetts General Hospital
Speakers:
Trent Haywood, M.D., J.D., VHA
Richard Bankowitz, M.D., M.B.A. Premier
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Update on CAHPS Nursing Home Surveys
Moderator:
Judy Sangl, Sc.D., Agency for Healthcare Research and Quality
Speakers:
Tim Cooke, Health Quality Council of Alberta (Canada)
Bruce Kozlowski, Maryland Health Care Commission
Carol Christmyer, R.N., M.S.N. Maryland Health Care Commission
Elizabeth Frentzel, M.P.H., American Institutes for Research |
Interpreting Survey Results & Action Planning
Speakers:
Barry Kitch, M.D., M.P.H., Massachusetts General Hospital
Katherine Jones, P.T., Ph.D., University of Nebraska Medical Center
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| 3:30 pm - 5:00 pm |
Engaging Consumers in Using Quality Reports: What It Takes to Capture Eyeballs
Moderator:
Shoshanna Sofaer, Dr. P.H., Baruch College
Speakers:
Maribeth Shannon, M.S., California Health Care Foundation
Barbara Lambiaso, M.S.W., M.P.H., Massachusetts Health Quality Partners
Sam Vanous, Ph.D., Utah Department of Health |
Patient Safety Improvement Initiatives
Speakers:
Kathryn Leonhardt, M.D., M.P.H., Aurora Health Care
Steve Powell, Healthcare Team Training, LLC
Jana Deen, R.N., B.S.N., J.D., Catholic Healthcare Partners
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| 5:00 pm - 7:00 pm |
Reception |
| Friday, December 5, 2008 |
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Time
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Session
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| 7:00 am - Noon |
Registration |
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CAHPS
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SOPS
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Clinician & Group
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Hospital
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Special Topics
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| 8:00 am - 9:00 am |
Using CAHPS for Medical Office Quality Improvement
Moderator:
Donna Farley, Ph.D., RAND
Speakers:
Sam Skootsky, M.D., University of California, Los Angeles
Susan Edgman-Levitan, P.A., Massachusetts General Hospital
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H-CAHPS Research & Results
Moderator:
Marc Elliott, Ph.D., RAND
Speakers:
Elizabeth Goldstein, Ph.D., Centers for Medicare & Medicaid Services
Bill Lehrman, Ph.D, Centers for Medicare & Medicaid Services
Marc Elliott, Ph.D., RAND |
Update on Health Literacy Research
Moderator:
Beverly Weidmer, M.A. RAND
Speakers:
Beverly Weidmer, M.A. RAND
Carolyn Cocotas, R.T., M.P.A., Affinity Health Plan
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International User Activities
Speakers:
Marlene Smits, M.Sc., M.A., Netherlands Institute for Health Services Research
Chiu-Chin Huang, Ph.D., Minghsin University of Science and Technology, Taiwan
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| 9:15 am - 10:15 am |
New Patient Experience of Care Surveys
Moderator:
Paul Cleary, Ph.D., Yale University School of Public Health
Speakers:
Elizabeth Hoy, M.H.A., American College of Surgeons
Roger Levine, Ph.D., American Institutes for Research
Barbara Rosenthal, M.B.A., American Board of Medical Specialties |
Lessons from High Performing Hospitals: Achieving Patient and Family Centered Care
Moderator:
Charles Darby, M.A., Darby Consulting
Speakers:
Dale Shaller, M.P.A.
Shaller Consulting
Carrie Brady, J.D., Planetree |
Update on Research on Cultural Comparability
Moderator:
Beverly Weidmer, M.A., RAND
Speakers:
Robert Weech-Maldonado, M.B.A., Ph.D., University of Florida
Beverly Weidmer M.A., RAND
Shannon Madsen, M.A., American Institutes for Research
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Open Dialogue for SOPS User Feedback
Speakers:
Donna Farley, Ph.D., RAND
Veronica Nieva, Ph.D., Westat
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| 10:30 am - Noon |
So much data, but what does it all mean?: Implications of the relationships between HSOPS, Hospital Quality Alliance Clinical Measures, Patient Safety Indicators, and H-CAHPS
Thomas Isaac, M.D. M.B.A., Harvard Medical School, Beth Israel Deaconess Medical Center
Russell Mardon, Ph.D., Westat
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| Noon |
Buffet lunch (carry-out boxes will be available) |
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